NEON LLC
NEON PACE CLOCK TRADE-IN PROGRAM
TERMS AND CONDITIONS
Last Updated: December 27, 2025
These Trade-In Program Terms and Conditions (“Trade-In Terms”) govern participation in the Neon Pace Clock Trade-In Program (the “Program”) offered by Neon LLC, a Virginia limited liability company (“Neon,” “we,” “us,” or “our”).
By submitting a device for trade-in, purchasing a Neon Pace Clock in connection with a trade-in, or otherwise participating in the Program, you (“Customer,” “you,” or “your”) acknowledge that you have read, understand, and agree to be legally bound by these Trade-In Terms.
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1. PROGRAM STRUCTURE; FULL-PRICE PURCHASE REQUIRED
All Neon Pace Clocks must be purchased at full retail price. No trade-in credit, discount, or price reduction is applied at the time of purchase. Any trade-in value is issued, if at all, solely as a post-purchase refund after Neon receives, inspects, and accepts the trade-in device.
The purchase of a Neon Pace Clock is not contingent upon acceptance of a trade-in device, and rejection of a trade-in does not cancel, reverse, or modify the original sale.
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2. NON-BINDING ESTIMATES
Any trade-in quote, estimate, range, or valuation provided prior to Neon’s receipt and inspection of the trade-in device, whether verbal, written, electronic, automated, or advertised, is non-binding and provided for informational purposes only.
Final trade-in eligibility and value, if any, are determined solely by Neon after physical inspection. Neon makes no guarantee that any trade-in device will qualify for any trade-in value.
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3. LEGAL CAPACITY; AGE OF MAJORITY
You represent and warrant that you are at least the age of majority in your state of residence and have full legal capacity and authority to enter into these Trade-In Terms and complete the transaction.
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4. OWNERSHIP; AUTHORIZATION; NO RESELLERS
You represent and warrant that you are not acting as a reseller, broker, or intermediary and that you either (a) own the trade-in device or (b) have obtained all necessary rights and authorizations from the lawful owner to surrender, transfer, and dispose of the trade-in device under these Trade-In Terms.
You further represent that the trade-in device is free of liens, leases, contractual commitments, security interests, or other third-party claims.
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5. CONDITION AND ELIGIBILITY
Trade-in value may be reduced or denied for any reason, including but not limited to non-functionality, intermittent functionality, missing components or accessories, damage, corrosion, unauthorized modification or repair, safety concerns, or discrepancies between the device’s described and actual condition. Shipment of the Neon Pace Clock may, at Neon’s discretion, be delayed pending receipt and inspection of the trade-in device.
Neon has no obligation to return rejected or disqualified trade-in devices.
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6. INSPECTION AUTHORITY; FINAL DETERMINATION
All trade-in devices are subject to inspection upon receipt. Neon’s inspection findings and valuation determinations are final, conclusive, and non-appealable.
Neon may accept the device at full, reduced, or zero value, or reject it entirely, in its sole discretion.
If Neon revises a trade-in valuation and the Customer fails to respond within a reasonable time, such silence shall be deemed acceptance of the revised valuation or rejection, at Neon’s discretion.
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7. SHIPPING RISK; OWNERSHIP TRANSFER
The Customer bears all risk of loss or damage during shipment of the trade-in device to Neon. Neon is not responsible for lost, stolen, or damaged devices in transit.
Title to and ownership of the trade-in device transfer to Neon immediately upon receipt, regardless of inspection outcome.
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8. RETURNS, CANCELLATIONS, CHARGEBACKS, AND FORFEITURE
If the Customer returns the Neon Pace Clock, initiates a chargeback or payment dispute, cancels the transaction, or otherwise seeks reversal or rescission of the purchase for any reason, all trade-in value is permanently forfeited.
Neon is not required to return the trade-in device under any circumstances following forfeiture. The purchase of the Neon Pace Clock and the trade-in transaction are independent transactions.
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9. DATA REMOVAL; CONFIGURATION; SECURITY
You are solely responsible for removing all data, network credentials, access controls, and configurations from the trade-in device prior to shipment. Neon assumes no responsibility or liability for data remaining on any trade-in device.
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10. RIGHT TO REFUSE OR LIMIT PARTICIPATION
Neon reserves the unrestricted right, at any time and for any reason, to refuse, cancel, limit, or deny participation in the Program, including limiting the quantity or frequency of trade-ins. Such decisions shall not constitute a breach of contract.
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11. FRAUD AND MISREPRESENTATION
Neon may deny trade-in value, permanently bar participation in the Program, or pursue legal remedies if Neon reasonably believes the Customer has engaged in fraud, misrepresentation, or abuse of the Program.
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12. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Neon LLC and its members, managers, officers, employees, and agents from any claims, damages, losses, liabilities, costs, or expenses arising out of or related to your participation in the Program, including misrepresentation of ownership or condition, third-party claims, or payment disputes.
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13. NO BAILMENT; NO FIDUCIARY RELATIONSHIP
Submission of a trade-in device does not create a bailment, escrow, fiduciary, agency, or trust relationship. Neon does not hold trade-in devices on your behalf.
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14. WAIVER OF EQUITABLE RELIEF
To the fullest extent permitted by law, you waive any right to seek replevin, injunctive relief, specific performance, or other equitable remedies relating to any trade-in device once submitted to Neon. Your sole remedy, if any, shall be limited to monetary damages as expressly provided herein.
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15. REGULATORY AND LAW ENFORCEMENT DISCLOSURES
You acknowledge that Neon may be required by law, regulation, court order, or payment processor requirements to disclose information related to the trade-in transaction to law enforcement, regulators, courts, or third parties, and you consent to such disclosures without notice.
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16. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Neon’s total liability shall not exceed the trade-in refund actually issued, if any. Neon shall not be liable for indirect, incidental, consequential, or punitive damages, including lost profits or business interruption.
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17. GOVERNING LAW; EXCLUSIVE VENUE
These Trade-In Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles.
Any dispute arising out of or relating to the Program shall be brought exclusively in the state or federal courts located in Prince William County, Virginia, and the parties irrevocably consent to personal jurisdiction and venue in such courts.
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18. CLASS ACTION WAIVER
To the fullest extent permitted by law, you agree that any dispute shall be brought solely in an individual capacity and not as a plaintiff or class member in any purported class, collective, or representative action.
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19. SEVERABILITY
If any provision of these Trade-In Terms is held unenforceable, the remaining provisions shall remain in full force and effect.
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20. ENTIRE AGREEMENT; SURVIVAL
These Trade-In Terms constitute the entire agreement regarding the Program and supersede all prior communications. Provisions relating to ownership transfer, forfeiture, limitations of liability, indemnification, waivers, governing law, and venue shall survive completion or termination of the transaction.